Privacy Policy

Effective Date: March 1, 2026

1. Information We Collect

Personal Information: Name, email address, phone number, physical address, payment information when you make a purchase or request a quote, and opt-in records and timestamps for all communication channels (SMS, email, etc.).

Non-Personal Information: IP address, browser type, device information, website usage patterns and analytics, and cookies and similar technologies.

Customer Communication: Records of inquiries and service requests, appointment details and preferences, and service history and feedback.

2. How We Use Your Information

We use collected data for providing and improving our services, processing transactions and payments, communicating with you about your inquiries, appointments, and services, enhancing website functionality and user experience, ensuring security and fraud prevention, and maintaining records of your communication preferences and consent.

3. Text Messaging Consent and Data

When you provide your phone number through our website forms, booking calendar, or other opt-in mechanisms, you consent to receive text messages from Voxari. This consent information is collected and stored securely.

We collect the following text messaging data: your phone number, the date and time you opted in, the method of opt-in (website form, booking calendar, etc.), and records of messages sent and received.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You may opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance. Message frequency varies. Message and data rates may apply.

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers: We use third party platforms to deliver our services, including GoHighLevel (CRM and automation), Stripe (payment processing), and Twilio (communications). These providers only access your data as needed to perform their services and are bound by their own privacy policies.

Legal Requirements: We may disclose your information if required by law, regulation, or legal process.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. All payment information is processed securely through Stripe. Communication data is stored securely within our CRM platform. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.

7. Your Rights

You have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information, opt out of text messages by replying STOP, opt out of email communications by clicking unsubscribe, and request a copy of your data.

To exercise any of these rights, contact us at [email protected].

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. When data is no longer needed, we securely delete or anonymize it.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

11. Governing Law

This Privacy Policy is governed by the laws of the State of Nevada.